Privacy Policy

Account Information and How It Is Used

No email address is required to create an account; a username and password are sufficient. VPNRN uses account identifiers and credentials for login verification to provide authentication, plan management, and subscription delivery. An email address is optional. If a user chooses to provide one in a support ticket, it is used only to handle that request and is not an additional account requirement.

Order records include the selected plan, amount, order status, and payment reference identifiers. They are used to confirm entitlements, reconcile transactions, process refunds, and resolve disputes. Problem descriptions and screenshots voluntarily submitted in support tickets help diagnose issues. Please conceal passwords, subscription credentials, and personal information unrelated to the issue before submitting.

No-Logs Policy and Connection Information

VPNRN does not record which websites users access through its international routes. It does not store browsing histories, destination pages, communication content, or DNS query histories, nor does it retain connection logs that could be used to reconstruct an individual's browsing activity.

Temporary session state needed to establish connections and transfer data is processed only while the service is running; it is not retained as a user's connection history after the session ends. Account traffic usage and plan validity are used for billing and entitlement checks and are distinct from browsing records. Troubleshooting primarily uses aggregated operational status. If diagnostic material is needed from a user, its purpose will be explained, and browsing content will not be requested.

Website Analytics and Local Storage

Website analytics help us understand page visits, referral sources, and button usage so we can improve content and workflows. Website analytics are handled separately from activity on the network routes. They are not used to create records of users' visits to international websites, and passwords or subscription credentials are not deliberately attached to analytics events.

Cookies or local storage may be used to maintain sessions, remember language preferences, and preserve essential interface settings. The user panel stores a login token locally in the browser to verify identity in subsequent requests. Clearing site data in the browser removes local information, but you may need to log in again; this does not automatically delete your server-side account or order records. Log out after using a shared device.

Third-Party Payments and Data Sharing

VPNRN supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment channel or settlement service, which may collect information needed to complete the transaction under its own rules. VPNRN receives the payment result and reference identifiers needed to reconcile the order. Users are not asked to submit payment account passwords on this website.

When processing orders or support tickets, only the information needed for the task is shared with the relevant service provider, and its use is limited to that purpose. Requests for data made under applicable law are reviewed and handled according to the requirements that apply. Review the privacy rules of third-party pages separately before continuing.

Data Retention and Deletion Requests

Account information is retained while the service is provided. Order and refund records are retained for as long as needed to fulfill obligations, handle disputes, and meet applicable financial requirements. Support tickets and diagnostic materials are deleted or de-identified once their purpose has been fulfilled. Different data serves different purposes, so this policy does not set an unverified, universal retention period. Data pending deletion in backups is cleared through normal rotation and is not restored for routine business use.

Users can log in to the panel and use a support ticket to request access to or correction of their information, or to request account deletion. VPNRN will verify account ownership and explain the outcome. Transaction records that must be retained by law will have their use restricted. Deleting an account does not constitute a refund and does not delete data held independently by third parties.

Policy Updates and Questions

If data uses or processing practices change, VPNRN will publish revisions on this page and update the date. Important changes affecting user rights will be announced in the panel. If a new use requires separate authorization, it will be explained during the relevant action. Questions about this policy and privacy requests can be submitted through a support ticket after logging in. See the Terms of Service for service use and refund rules.